Shipping & Returns
Delivery process and charges (unless specified in the item description)
We always try to despatch your order within 7 working days of receiving it - the delivery may extend to no more than 21 working days, though normally more quickly than this.
Orders are sent out via Royal Mail standard delivery service.
Please note that if your order contains more than one item, they may be sent out separately and arrive at different times.
If you order more than one item with the same shipping rate, this will apply only once.
If your order does not arrive within the advised delivery times please contact us by emailing shop (at) gmts.co.uk or telephone 0161 205 2122 during normal opening hours.
Discounts for GMTS Members are not currently available online - please order by telephone (0161 205 2122) during opening hours or visit the Museum.
At present we can only accept online orders from within the UK - if you would like to place an order from outside the UK, please order by telephone (+44 161 205 2122) during opening hours.
If you are unhappy with your purchase, or it is damaged in transit, please write to us within fourteen (14) working days of receiving your goods, and return it to us at the address below, in its original condition within 14 days of receiving the item, unopened (with any seals and shrink-wrap intact) and we will issue you a full refund or replace it.
Items must be returned within 14 days of the cancellation date, unused, unopened (with any seals and shrink-wrap intact) and accompanied by the original delivery note.
Goods must be returned at your own cost and we would recommend that you return the goods by recorded delivery. We can only accept the return, and refund opened items if they are faulty.
Faulty returns should be sent to the following address along with a covering letter stating the reason for the return:
Mail Order Returns
Museum of Transport, Greater Manchester